Billing Policy

Last Updated: 04 February 2026

At marketingexperts.shop, we value transparency in our billing practices. This policy outlines how payments are processed, how invoicing works for our business clients, and our standards for financial security.

1. Company / Operator Information

  • Business Activity:Public Relations & Communication Consulting (APE 7021Z)
  • Company Name:Juan Carlos Almenara Ruiz – Entrepreneur Individuel (Marketing Experts)
  • Website:https://marketingexperts.shop
  • Customer Service Email:info@marketingexperts.shop
  • Date of Registration:03 February 2026
  • SIREN:100 689 322
  • SIRET:100 689 322 00012
  • Registered Address:120 Boulevard Michelet, 13008 Marseille, France

2. Payment Processing & Methods

All payments are securely processed through our regulated global payment partners, including Airwallex.

Accepted Payment Methods:

  • Credit & Debit Cards:Visa, Mastercard, American Express.
  • Regional Methods:Bancontact (for Belgian clients) and other local options provided via our secure checkout.

Security Compliance:

  • PSD2 Compliance:We utilize Strong Customer Authentication (SCA) for European transactions.
  • PCI-DSS:We do not store card details; all processing is handled via secure, encrypted infrastructure.

3. Billing Structure

To ensure clarity for our professional marketing engagements:

  • Service-Based Payments:We operate on a project or package basis (e.g., a one-time fee for a Strategic Audit).
  • No Hidden Subscriptions:Every transaction for a new service or framework requires your explicit manual approval at checkout.
  • Upfront Payment:Due to the professional nature of our strategic work, payment is required in full before the delivery of proprietary frameworks or the commencement of bespoke campaign management.

4. Invoicing & Taxes

As a B2B service provider, we ensure our documentation meets international business accounting standards.

  • Automatic Invoicing:Immediately after payment, you will receive an electronic receipt/invoice via email.
  • Invoice Details:Each invoice includes our legal entity details, a description of the service (e.g., “Strategic Marketing Audit”), the transaction date, and a unique invoice number.
  • VAT/Tax:Applicable taxes are broken down as required under French and EU law.

5. Refund & Cancellation Terms

Our billing policy aligns strictly with our Refund Policy.

  • Final Sales:Sales are considered final once the technical marketing implementation has commenced or the strategic frameworks have been accessed.
  • Satisfaction Guarantee:We offer a 14-day window for refunds provided that bespoke professional work has not yet started. Please refer to our full [Refund Policy] for detailed conditions.

6. Disputes & Chargebacks

We treat financial integrity seriously. If you do not recognize a charge from “Marketing Experts” or “Juan Carlos Almenara Ruiz”:

  • Contact Us First:Please email info@marketingexperts.shop before contacting your bank. Most issues can be resolved through professional dialogue within 24 hours.
  • Evidence of Delivery:In the event of an unjustified chargeback, we will provide the financial institution with proof of digital delivery (logs, strategic reports, and service agreements) to contest the dispute.

7. Fraud Prevention (AML/KYC)

To comply with European Anti-Money Laundering (AML) regulations and payment partner requirements:

  • We may request additional verification for high-value corporate transactions.
  • We reserve the right to decline transactions that flag high-risk indicators (e.g., mismatched billing/IP addresses).

8. Contact Information

For any questions regarding a charge, invoice, or payment status:

  • Email:info@marketingexperts.shop
  • Registered Address:120 Boulevard Michelet, 13008 Marseille, France