Refund policy

Version: 1.1

Last Updated: 04 February 2026

This Refund Policy explains how Juan Carlos Almenara Ruiz – Entrepreneur Individuel (Marketing Experts)handles refunds and cancellations for professional services and strategic frameworks purchased on https://marketingexperts.shop.

Our goal is to ensure a high-quality professional partnership. We provide a clear 14-day Satisfaction Guarantee for all our business clients.

1. Company Details & Contact

  • Legal Entity:Juan Carlos Almenara Ruiz – Entrepreneur Individuel (Marketing Experts)
  • SIREN:100 689 322
  • SIRET (établissement principal):100 689 322 00012
  • APE / NAF Code:7021Z – Conseil en relations publiques et communication
  • Registered Address:120 Boulevard Michelet, 13008 Marseille, France
  • Email:info@marketingexperts.shop
  • Phone:+44 7367 099520

2. Scope of Services

This policy covers all digital professional services and assets provided by the agency:

  • Professional Services:Marketing consulting, ad campaign management, and strategic audits.
  • Strategic Frameworks:Proprietary digital toolkits, marketing templates, and technical roadmaps.
  • Implementation:Setup and maintenance of digital marketing infrastructures.

All deliverables are 100% digital. No physical shipping is involved.

3. 14-Day Satisfaction Guarantee

We offer a 14-day window from the date of purchase to request a refund under the following conditions:

  • Managed Services:A full refund is available if the request is made within 14 days and technical implementation or bespoke campaign work has not yet commenced.
  • Strategic Frameworks & Toolkits:Due to the professional nature of these assets, access is granted immediately upon purchase. Refunds are available within 14 days if the client has not yet initiated the strategic consultation phase associated with the framework.
  • Commencement of Work:Once professional implementation has begun (e.g., ad account configuration, funnel building, or custom strategy drafting), a pro-rata refund may be offered at our discretion based on the volume of bespoke work completed.

4. How to Request a Refund

To initiate a request, please follow these steps:

  1. Email info@marketingexperts.shopwith the subject: “Refund Request – [Your Order ID]”.
  2. Briefly describe the reason for your request to help us improve our professional services.
  3. We will confirm receipt within 1 business day.
  4. Approved refunds are processed within 14 daysto the original payment method.

5. Payment-Method Specifics

  • Bancontact:For our Belgian clients, refunds are technically supported for up to 365 days. As Bancontact does not feature a consumer chargeback mechanism, we prioritize direct communication and aim for immediate resolution via bank transfer or original account credit.
  • Cards & Alternative Methods:Refunds are issued to the original payment method used at checkout. No administrative fees are charged for processing legitimate refund requests.

6. Subscriptions & Ongoing Management

For recurring ad management or maintenance services:

  • You may cancel your service agreement at any time.
  • If canceled within the first 14 days of a billing cycle, a full refund for that cycle is applicable if no management actions have been performed for that period.

7. Fraud & Misuse Prevention

To maintain the integrity of our professional services, we monitor for patterns of abuse. We reserve the right to deny refund requests in cases of suspected fraud or where our proprietary strategic frameworks have been fully utilized for commercial gain prior to the refund request.

8. Governing Law

This policy is governed by French Law and complies with European Union consumer and commercial protection regulations.